Yes, we specialize in cleaning museum-quality, heirloom, high-end, hand-knotted, and silk rugs. Each rug is unique, so the cleaning process is tailored to its specific needs. After a thorough inspection by our rug cleaning experts, we create a customized cleaning plan to ensure the best results while safeguarding your rug against damage.

Our prices are calculated based on the square footage of the rug, the material the rug is constructed from, and whether the rug is damaged or wet. We offer a $1.50 per square foot discount for customers who choose to drop their rugs off for cleaning vs. requiring pickup & delivery service.

For a nominal fee, we provide rug protection treatment and moth-inhibiting treatments to safeguard your valuable rugs. Our protection treatment enhances stain resistance and extends the time between professional cleanings.

Additionally, our moth-proofing treatment helps prevent moth infestations, protecting your rugs from damage. If you are planning on storing your rugs long-term, we highly recommend both treatments before placing them in storage.

NO! You should NEVER use oxygenated products on your rugs. Rug fibers can have a negative chemical reaction and the cleaning product will permanently bleach or whiten the rug. If you’re unsure about cleaning your rug yourself, we highly recommend you take it to a rug cleaning professional. Even if you choose a rug cleaner other than us.

Rugs over time accumulate a lot of nasty things like bacteria, dead skin cells, pollen, viruses, parasites, and potentially harmful bacteria like E. coli, Staphylococcus, and Salmonella can thrive in carpets, often due to foot traffic, food spills, and pet activity. Dirty rugs can be a health hazard. On average, carpets can contain up to 200,000 bacteria per square inch—exceeding the levels found on toilet seats. In homes with pets, the bacteria count can be even higher. How often you should clean them depends on several variable factors such as foot traffic volume, type of foot traffic, pets, amount of dust in the home, rug material, children, and location of rug (bathrooms & kitchens tend to get dirtier faster). We recommend cleaning your rugs every 12-18 months on average. If you have other contributing factors such as high-traffic areas, pets, etc., we recommend more frequent cleaning between 9-12 months.

Yes. We use a proprietary multi-stage cleaning process that sanitizes, conditions, and deodorizes your rugs. We also use a professional stain removal process to remove any residual stains.

Vacuum regularly (at least once a week for low-traffic areas; more often for high-traffic zones).

Only small, lightweight rugs (e.g., cotton or synthetic) labeled "machine washable" can be safely machine-washed. Avoid washing wool, silk, or hand-knotted rugs this way.

Vacuum thoroughly and shake the rug outdoors if possible. Consider using a HEPA filter vacuum or professional cleaning for deeper allergen removal.

Remove the rug immediately to dry. Use a wet-dry vacuum to siphon as much water out of the rug fibers as possible. Lay it flat and use fans or a dehumidifier to speed up drying. Reach out to us to have the rug professionally cleaned.

Use a vacuum with a brush attachment designed for pet hair. Rubber brooms or lint rollers are also effective for manual removal.

Some shedding is normal for new rugs, especially wool. Vacuum gently with a brushless attachment. Avoid over-vacuuming and choose high-quality rugs to minimize shedding.

Regularly clean the rug and use moth deterrents like cedar blocks, Have your rugs moth-proof or VECTRA treated after each cleaning.

Small frays can be trimmed and sealed with fabric glue. For extensive damage, consult a professional rug repair service.

Flatten curled edges by dampening them slightly and placing heavy books or furniture on top until they settle.

No, we do our best to remove all moisture from a rug after cleaning but inevitably some moisture sometimes remains. This moisture can cause mold on the rug if the rug is not unrolled and allowed to breathe. We recommend you unwrap your cleaned rug within a couple of days of getting it back home. If this isn’t possible, store the wrapped rug in a cool, dry location until it can be unwrapped. If
you need to store your rug long-term, we recommend you purchase our long-term storage rug wrapping service.

Use a lower suction setting for delicate rugs and avoid vacuums with beater bars on shag or high pile rugs.

Yes, vacuum the rug's underside every few months to remove trapped dirt and debris.

No, the fringe may become lodged in the vacuum or the vacuum may rip the fringe from the rug. Fringe should only be professionally cleaned to avoid damaging the rug.

Yes, but avoid direct sunlight for long periods to prevent fading. Place the rug flat to avoid warping.

Place rugs in less accessible areas or use pet-friendly stain-resistant rugs. If the pet is still receiving house training, roll up the rug and store it until house training is over.

The amount of time to get your rugs serviced depends on several factors including the type of services you have requested, the number of services being completed on a rug, and the condition of the rug (some rugs require re-treatment) just to name a few. We always strive to complete rug services promptly but we refuse to skip on quality for the sake of expediency. For some services, we offer a "Rush" option for an additional small fee that can reduce the turn-around time if you must have your rugs returned by a specific date. Our average turn-around times are below but in some cases, the amount of time needed may be slightly longer or shorter than the average.

• • • Cleaning & Protection/Moth Proofing: 1 - 2 Weeks
    • Machine Rug Binding, Serging & Fringing: 3 days - 1 week
    • Custom Rug Pad: Same day - 3 days
    • Custom Machine Rug Fabrication: 1 day - 1 week
    • Rug Backing: 1 day - 3 days
    • Custom Hand-Knotted/Woven Repair/Restoration/Sanjiri: 1 week - 2 months
    • Rug Pickup & Delivery Service: Can usually be scheduled within 3 days of receiving a request
    • At-Home Rug/Upholstery Cleaning: 3 days to 1 week of receiving a request
    • Rug Appraisal: 3 days - 1 week
    • Rug Shearing: 1 day - 1 week
    • Carpet Cove Base - 1 day - 1 week
    • Long-Term Storage Wrapping: 1 day - 3 days
    • Custom Rug Sleeve - 1 day - 1 week
    • Leather Strapping: 1 day - 1 week
    • Other custom services: Please call us at (602) 244-9329

Please note that our onsite carpet cleaning services are limited to single-level and 2 story individual single-family homes. We are unable to accommodate requests for apartments, mobile homes, or high-rise buildings above 2 floors.

Absolutely! If you have furniture or upholstery that needs cleaning give us a call. We’ll come to you. You’re also welcome to drop off your furniture or cushions at our facility. I'm sorry, we don't currently offer on-site hard surface flooring or tile floor cleaning.

Our carpet cleaning vans are not equipped with their own water supply, so an active water source is required for us to clean your carpets or upholstery on-site.

Our onsite service focuses on wall-to-wall carpets and upholstery. We don't currently offer cleaning for other types of flooring.

If we are at your home cleaning your carpets and upholstery we can also clean the rugs in your home while we're onsite. However, we highly recommend you allow our technician to take the rugs back to our facility to have them properly and thoroughly cleaned. Cleaning the rugs on-site will get them clean but not as clean or sanitized as if they go through our full-service multi-stage cleaning process.

We clean leather, hides, and animal fur rugs and upholstery but are unable to clean them on-site. They would need to be taken to our facilities to properly clean them. Due to the nature of the material, a highly specialized process and extreme care must be given to prevent potential damage to the rug.

The amount of time to get your rugs serviced depends on several factors including the type of services you have requested, the number of services being completed on a rug, and the condition of the rug (some rugs require re-treatment) just to name a few. We always strive to complete rug services promptly but we refuse to skip on quality for the sake of expediency. For some services, we offer a "Rush" option for an additional small fee that can reduce the turn-around time if you must have your rugs returned by a specific date. Our average turn-around times are below but in some cases, the amount of time needed may be slightly longer or shorter than the average.

Cleaning & Protection/Moth Proofing: 1 - 2 Weeks
Machine Rug Binding, Serging & Fringing: 3 days - 1 week
Custom Rug Pad: Same day - 3 days
Custom Machine Rug Fabrication: 1 day - 1 week
Rug Backing: 1 day - 3 days
Custom Hand-Knotted/Woven Repair/Restoration/Sanjiri: 1 week - 2 months
Rug Pickup & Delivery Service: Can usually be scheduled within 3 days of receiving a request
At-Home Rug/Upholstery Cleaning: 3 days to 1 week of receiving a request
Rug Appraisal: 3 days - 1 week
Rug Shearing: 1 day - 1 week
Carpet Cove Base - 1 day - 1 week
Long-Term Storage Wrapping: 1 day - 3 days
Custom Rug Sleeve - 1 day - 1 week
Leather Strapping: 1 day - 1 week
Other custom services: Please call us at (602) 244-9329

If you require rush service, please let us know. An additional rush fee may apply.

It's difficult to give an exact answer due to the number of variables involved such as carpet material, carpet style, room temperature, humidity, etc. but, on average, most carpets will dry in approximately 6-8 hours.

You can either call us, or use our online automated scheduling system.

Yes. Low-cost cutting fee and the cost of edging the rug depend on if you select narrow machine binding, wide machine binding, extra-wide machine binding, or machine serging.

If you don’t have scrap carpet of your own, we also carry a large selection of indoor and outdoor carpeting available for order.

You'll find a fantastic range of colors in our selection, giving you a great chance to find a shade that's just right. While a perfect match isn't always possible, we'll do our best to get you the closest option. Plus, you can browse our in-stock binding and serging threads to find the perfect complement.

Yes, we can either make your rug smaller or cut it and make it into multiple smaller rugs. This includes hand-knotted or woven rugs and carpet.

Yes. Regardless if it’s a hand-knotted, hand-woven, or machine-made rug, we have the ability to remove existing rug fringe and replace it with a finished edge of your choosing.

Yes, typically if you have a machine-made rug we can sew machine-made fringe onto the rug. This can also be done on hand-knotted and hand-woven rugs although it’s not recommended. This is the more affordable option. If you have a hand-knotted rug, we can create fringe (known as Sangiri), this process involves creating fringe from the foundation of the rug (generally cotton fiber). Our master rug weaver then secures the fringe. Keep in mind that this method depletes rows/lines of color so the rug's overall length will be shortened depending on the desired fringe length.

Yes, we can replace damaged binding, serging, fringing or add new edging.

Yes, we can fabricate just about any custom rug you can think of. Generally speaking, it’s very inexpensive to have a custom rug made, but it will depend on factors such as type, size, shape, material, edging type, etc.

Whether you have leftover carpet and need it made into custom rugs or are looking for a custom hand-knotted Persian rug in your own design, size, and shape, you're looking for a rug with your business logo on it, we've got you covered.

Call us at (602) 244-9329 or message us to discuss your dream rug and how we can help you make it happen.

No matter your rug needs, we can help.

The amount of time to get your rugs serviced depends on several factors including the type of services you have requested, the number of services being completed on a rug, and the condition of the rug (some rugs require re-treatment) just to name a few. We always strive to complete rug services promptly but we refuse to skip on quality for the sake of expediency. For some services, we offer a "Rush" option for an additional small fee that can reduce the turn-around time if you must have your rugs returned by a specific date. Our average turn-around times are below but in some cases, the amount of time needed may be slightly longer or shorter than the average.

Cleaning & Protection/Moth Proofing: 1 - 2 Weeks
Machine Rug Binding, Serging & Fringing: 3 days - 1 week
Custom Rug Pad: Same day - 3 days
Custom Machine Rug Fabrication: 1 day - 1 week
Rug Backing: 1 day - 3 days
Custom Hand-Knotted/Woven Repair/Restoration/Sanjiri: 1 week - 2 months
Rug Pickup & Delivery Service: Can usually be scheduled within 3 days of receiving a request
At-Home Rug/Upholstery Cleaning: 3 days to 1 week of receiving a request
Rug Appraisal: 3 days - 1 week
Rug Shearing: 1 day - 1 week
Carpet Cove Base - 1 day - 1 week
Long-Term Storage Wrapping: 1 day - 3 days
Custom Rug Sleeve - 1 day - 1 week
Leather Strapping: 1 day - 1 week
Other custom services: Please call us at (602) 244-9329

In most cases a machine-made rug will have a label or tag attached to the underside of the rug that will provide information on the size, material and type of rug along with the rugs manufacturer. However, this is not always the case. Hand-knotted and hand-woven rugs will not have a tag or label on the underside of the rug.

Another common way to determine the difference between an authentic hand-knotted rug (like a Persian), or a machine-made rug is to look at the knots and any stitching. Hand-knotted rugs tend to have uneven, inconsistent knotting and fringe length whereas, a machine-made rug will have very uniform, even knots and any stitching will also be very uniform and even. Hand-knotted rugs should not have any stitching that appears to be from a sewing machine. If you see stitching like this it means your rug is most likely a machine-made rug.

We apologize, we're not able to pick up the original carpet or rug for repairs only. If the rug is being cleaned by us, we can pick up and deliver, but only if cleaning is involved. We apologize for any inconvenience. In some rare cases, if you have installed carpeting or an oversized rug that would be difficult to bring into our facilities to repair or modify, we can send our experts out to your location. In these cases, we ask that you please call us first to make sure that it's a request we can fulfill for you. If it is, we can schedule an appointment for you, or you can use our online automated scheduling system to make the appointment.

If you'd like to cancel or reschedule an existing appointment, please call us.

Yes. Our very affordable rug shearing service removes snags, pulls, and stray fibers, restoring your rug's like-new appearance.
This process safely removes only the damaged threads without harming the rug.

In most cases, we can remove color bleed on a rug. We will need to inspect the rug before making any recommendations. Please bring the rug into our facilities for a free repair quote.

While we need to inspect the rug in person for a formal quote, you can send us photos of the rug and any damage for a preliminary estimate.

Yes. This is a common scenario and we frequently restore rugs that have been severely damaged or may even have parts of the rug missing completely.

In most cases, we can repair or restore burns on rugs or holes in the rug.

Dampen the dented fibers and fluff them with a spoon or comb.

Yes, we can replace old rubber or cloth backing on a rug or add new backing to a rug that doesn't already have it.

Repair and restoration costs can vary widely depending on the age of the rug, the type of the rug, the material of the rug, the quality and detail of the rug, the type of repair needed, and other factors. Unfortunately it’s not possible to give an approximate amount due to each rug repair being unique to each rug.

No, we do not offer rug dying or re-coloring services for rugs. However, we can refer you to a qualified, professional, experienced rug colorer who may be able to assist you with your needs. We do offer spot recoloring for white knots that can appear on a hand-knotted rug.

The white spots you’re seeing are often due to wear over time. Hand-knotted rugs are woven on a foundation of warp and weft threads—usually white cotton. Short strands of pre-dyed wool or silk are tied onto this foundation to form the rug’s pile. As the rug ages and the pile wears down, the white cotton foundation threads—and especially the thicker knots where threads were joined during weaving—can start to show through. These small white spots are sometimes called “ricing” because they resemble grains of white rice.

This is a normal sign of age and use in many handmade rugs. While it can’t be permanently reversed without full reweaving, we do offer a touch-up service that can visually disguise the white spots. This process involves carefully matching the color of surrounding wool fibers and re-dyeing each white dot individually. It’s a time-intensive method but quite effective for improving appearance, at least until the rug is washed again or the dye naturally fades over time.

If you'd like to restore a more uniform look to your rug, our team can help. Reach out to schedule a consultation.

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Open cuts on a rug's edge can cause it to unravel. Without proper binding to maintain tension, the rug's foundation weakens, and face yarns and fibers begin to shed. Rugs can be cut but they will need to be professionally re-edged to prevent them from eventually unraveling and becoming ruined.

Dry rot is the deterioration of a rug's foundation fibers, typically cotton but sometimes wool, jute, or silk. In severe cases, it results in a complete loss of structural integrity, causing the rug to disintegrate. When dry rot reaches this stage, as in this case, the textile is irreparably damaged.

Rugs with rubber, canvas, or cloth backings use latex glue for binding. This latex glue typically begins to deteriorate after about 10 years, becoming powdery and clumping. This powder eventually works its way onto your floor. If you notice white powder beneath your rug, it indicates the old backing needs replacement and should be brought to us for re-backing.

The amount of time to get your rugs serviced depends on several factors including the type of services you have requested, the number of services being completed on a rug, and the condition of the rug (some rugs require re-treatment) just to name a few. We always strive to complete rug services promptly but we refuse to skip on quality for the sake of expediency. For some services, we offer a "Rush" option for an additional small fee that can reduce the turn-around time if you must have your rugs returned by a specific date. Our average turn-around times are below but in some cases, the amount of time needed may be slightly longer or shorter than the average.

Cleaning & Protection/Moth Proofing: 1 - 2 Weeks
Machine Rug Binding, Serging & Fringing: 3 days - 1 week
Custom Rug Pad: Same day - 3 days
Custom Machine Rug Fabrication: 1 day - 1 week
Rug Backing: 1 day - 3 days
Custom Hand-Knotted/Woven Repair/Restoration/Sanjiri: 1 week - 2 months
Rug Pickup & Delivery Service: Can usually be scheduled within 3 days of receiving a request
At-Home Rug/Upholstery Cleaning: 3 days to 1 week of receiving a request
Rug Appraisal: 3 days - 1 week
Rug Shearing: 1 day - 1 week
Carpet Cove Base - 1 day - 1 week
Long-Term Storage Wrapping: 1 day - 3 days
Custom Rug Sleeve - 1 day - 1 week
Leather Strapping: 1 day - 1 week
Other custom services: Please call us at (602) 244-9329