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Yes, we offer a 10% discount on your entire order total for anyone who is retired, active military, or
a first responder. Let us know when you drop off or we will pick up your rugs to get the discount.

Yes, our business is fully licensed, bonded, and insured to ensure the highest level of professionalism,
reliability, and protection for our clients. Registry of Contractors #ROC 048169.

We're a proud member of the Greater Phoenix Chamber of Commerce. In addition, we're also licensed through the Arizona Corporation Commission and A+ rated with the Better Business Bureau.

Customer satisfaction is paramount in everything we do and is an important part of our long history of meeting customers' rug needs.

Yes, if you don’t require a written rug appraisal, we offer a free verbal rug appraisal with any paid service. Just bring your
rug(s) into our facilities and speak to one of our rug appraisal experts. If you require a written
appraisal for insurance or other purposes, we also provide professional written rug appraisals for a $150 fee.

Use a non-slip rug pad underneath. This also adds cushioning and extends the rug's life.

Roll the rug in reverse for a day or two. Use a rug pad to secure it flat. Iron on low heat with a damp cloth if necessary.

Rotate the rug every few months to even out sun exposure. Use UV-blocking window treatments or place rugs in shaded areas.

Indoor rugs are softer and designed for comfort, while outdoor rugs are made from weather resistant materials like polypropylene.

Yes, a rug under the bed adds warmth and ties the room together. Make sure it extends beyond the sides and foot for a balanced look.

Avoid DIY cleaning; consult a professional experienced in antique rug care. Use rug pads to reduce stress on delicate fibers and rotate periodically.

Yes, polypropylene and other synthetics are more fade-resistant than natural fibers like wool.

Yes, for most rugs, shedding reduces over time as loose fibers are removed.

Yes. While we don’t offer long-term storage at our facilities, we do offer long-term rug storage wrapping services. If you’re planning on storing your rug for longer than a few days, you’ll want to wrap it for long-term storage. This helps to prevent rug mold and damage and protects the rug from humidity, moisture, UV rays, dust, and pests.

Rugs have a "nap," which refers to the direction the fibers lie on the rug's surface. In hand-knotted rugs, the nap lies in a single direction. This means the rug's color can appear more saturated or faded depending on the viewing angle.

We are committed to customer satisfaction. If you are not happy with our service, please contact us as soon as possible so we can address the issue. If you are dissatisfied with your rug cleaning, we will re-clean it if necessary. We guarantee our work and value your satisfaction.

Typically we don’t collect payment until you come to pick up or we deliver your serviced rugs. If you wish to pay in advance, just let us know and we can accommodate your needs.

Rugs are made from a variety of materials, including natural fibers like silk, cotton, wool, and jute, and synthetic fibers like polyester, nylon, rayon, and polypropylene. Synthetic fibers offer greater resistance to stains and abrasion compared to natural fibers.

It's not suggested. Layering rugs on carpet can create ripples and movement. The use of Wonderlok rug pad will assist with the issue but may not alleviate it completely,

The 18” rug rule states that an area rug should be placed at least 18 inches away from the walls or baseboards in any room. This ensures the rug neither overwhelms the space by covering too much of the floor nor appears too small by leaving excessive floor exposed.

The presence of small worms in a rug often signals an infestation of pests, such as carpet moths, millipedes,

sowbugs, or clothes moths. Carpet moths are particularly problematic, as they can lay up to 200 eggs on rug fibers, resulting in larvae that can damage rugs and spread to other textiles in your home, including bedding and clothing. To prevent further infestation, please contact us before bringing any potentially infested rugs to our facility for treatment. This allows us to take the necessary precautions to prevent an outbreak on our
premises.

Carpet moths lay their eggs on natural fibers like wool and silk. These small, white eggs are often difficult to see. However, the larvae (moth larvae) are more easily identifiable: they are small, cream-colored worms that may be seen crawling on fabric surfaces. Regular carpet cleaning can help remove these larvae.

Carpet moth eggs look like this

Many variables determine how long a rug will last on average. Some of the variables are if the rug is machine-made or hand-knotted, rug construction quality, foot traffic, frequency and quality of rug cleaning & maintenance, the type of material the rug is made of, the environment & climate the rug will be in, etc. On average a synthetic, machine-made rug will last on average 5-20
years and almost always depreciate whereas, hand-knotted wool rugs last an average of 10-100+ years and frequently increase in value over time.

Machine-woven rugs are produced on mechanical looms, interlacing yarns to create either a flat or raised pile. Often made with durable synthetic fibers like nylon, they offer greater resistance to wear than some hand-woven constructions. Their quality and durability make them a worthwhile investment.

Tufted rugs, often soft and plush-like shag styles, are created by inserting yarn loops through a backing material, either by hand or with a tufting gun. A non-slip backing is then applied to secure the tufts. This construction allows for textured or patterned designs through variations in pile height. While tufted rugs are generally easier to produce than woven rugs, they perform best in low-traffic areas.

Printed rugs are created by applying colored dyes to a rug base, and then setting the design with steam and heat. This process makes them a more affordable option, offering flexibility for those who frequently update their décor to reflect current trends.

Hand-knotted rugs are meticulously crafted by artisans on specialized looms, where individual knots are tied to warp threads, creating the rug's pile and intricate designs. This labor-intensive process, involving weft threads and careful finishing, results in a unique and durable textile that can last for generations. Their artistry, high-quality materials (often wool or silk), and robust construction make them a worthwhile investment with the potential for appreciation, offering a luxurious feel and one-of-a-kind aesthetic. However, the high cost, long production time, need for professional cleaning, and potential for slight variations in appearance due to their handmade nature are important considerations for potential buyers.

Navajo rugs, woven by Navajo weavers on upright looms, are distinctive textiles known for their geometric patterns, vibrant colors (traditionally derived from natural dyes), and tight weaves. Created using hand-spun wool from Navajo-Churro sheep, these rugs embody cultural heritage and skilled craftsmanship, often incorporating symbolic designs passed down through generations. Their tight weave and durable wool make them long-lasting and suitable for both floor coverings and wall hangings, adding warmth and artistic value to a space. However, authentic Navajo rugs can be expensive due to the time-intensive weaving process and the
quality of materials and require specialized care to maintain their integrity. While their unique artistry and cultural significance make them highly desirable, the cost and care requirements are important factors for potential buyers.

Flatweave rugs are created on a loom using a less labor-intensive weaving process than pile rugs. Typically made from wool or cotton, their interwoven structure results in a flat, thin profile. This reversible design makes them a versatile choice for various décor styles.

You should always roll a rug if possible to prevent lines and creases from forming in the rug and to prevent the rug from becoming damaged over time. It is OK to fold a rug for a short period of time (few hours) but it should not be left folded long term.

The amount of time to get your rugs serviced depends on several factors including the type of services you have requested, the number of services being completed on a rug, and the condition of the rug (some rugs require re-treatment) just to name a few. We always strive to complete rug services promptly but we refuse to skip on quality for the sake of expediency. For some services, we offer a "Rush" option for an additional small fee that can reduce the turn-around time if you must have your rugs returned by a specific date. Our average turn-around times are below but in some cases, the amount of time needed may be slightly longer or shorter than the average.

Cleaning & Protection/Moth Proofing: 1 - 2 Weeks
Machine Rug Binding, Serging & Fringing: 3 days - 1 week
Custom Rug Pad: Same day - 3 days
Custom Machine Rug Fabrication: 1 day - 1 week
Rug Backing: 1 day - 3 days
Custom Hand-Knotted/Woven Repair/Restoration/Sanjiri: 1 week - 2 months
Rug Pickup & Delivery Service: Can usually be scheduled within 3 days of receiving a request
At-Home Rug/Upholstery Cleaning: 3 days to 1 week of receiving a request
Rug Appraisal: 3 days - 1 week
Rug Shearing: 1 day - 1 week
Carpet Cove Base - 1 day - 1 week
Long-Term Storage Wrapping: 1 day - 3 days
Custom Rug Sleeve - 1 day - 1 week
Leather Strapping: 1 day - 1 week
Other custom services: Please call us at (602) 244-9329

Absolutely! To protect your rugs during transit, we always roll and wrap the rugs in high quality plastic wrap. This will help prevent new soil or stains on your rugs while they're on their ride home. However, we highly recommend that as soon as you are home, you remove the protective plastic wrap and unroll your rugs. While we strive to remove 100% of the moisture from a rug prior to wrapping, depending on several variable factors such as rug thickness, fibers, density, etc. some residual moisture may remain in the rug. By unwrapping and unrolling the rug, you allow it to breath which will help prevent issues such as mold, or odors.

Yes. We offer convenient white-glove rug pickup and delivery services for customers who prefer not to transport their rugs themselves. Our professional technicians will carefully handle every step of the process—from pickup to final placement—so you can enjoy a seamless, worry-free experience.

Our white-glove rug cleaning service includes moving light furniture as needed, carefully rolling and transporting your rug to our cleaning facility, and returning it once cleaning is complete. Upon delivery, we will lay the rug back in place to ensure it looks its best. Please note that very large or heavy items such as pianos, large cabinets, or built-in furniture cannot be moved for safety reasons.

If you prefer, you may drop off and pick up your rugs at our facility, and we offer a discounted rate for customer drop-off and pickup cleaning services.

A round-trip rug pickup and delivery fee applies and is based on your ZIP code. This fee includes both pickup and return delivery of your rug. To view pricing specific to your location, please refer to our Rug Pickup & Delivery Fee lookup table.

Schedule a Rug Pickup or Delivery Now

Additional Appointment-Based Services We Offer

In addition to rug pickup and delivery, we provide a wide range of in-home and consultation services to meet your flooring and rug care needs:

In-Home Carpet & Upholstery Cleaning

Are your carpets or upholstered furniture looking dull, stained, or holding unwanted odors? Our professional technicians will come to your home and restore your carpets and upholstery using industry-approved cleaning methods.
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In-Home Carpet Repair & Modification Services

Need an oversized rug cut down, multiple rugs seamed together, or a custom modification completed on-site? If your rug or carpet is too large to transport, our experts will come to you. We specialize in carpet cutting, seaming, resizing, and repair for both residential and commercial spaces.
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In-Home Rug Consultation

Not sure which area rug is right for your space? Schedule an in-home consultation with one of our experienced rug specialists. We’ll help answer questions, provide expert recommendations, and take precise measurements to ensure the perfect fit. Shop our online rug inventory before you come in to get an idea of some of the rugs we have available.
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Hard Surface Flooring Consultation

We offer a wide selection of premium vinyl plank and hard surface flooring and are authorized dealers for multiple trusted manufacturers. Our flooring experts can visit your home or business to provide guidance, product information, and project recommendations.
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Wall-to-Wall Carpet Consultation

We are authorized dealers for leading wall-to-wall carpet manufacturers and offer expert assistance with product selection, material requirements, measurements, and installer referrals. Our selection includes indoor, outdoor, residential, and commercial carpeting options.
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In-Showroom Rug Purchase Consultation

Visit our showroom to explore a curated collection of hand-woven and hand-knotted rugs, including Persian, Navajo, Tibetan, modern, and contemporary designs. Schedule a guided showroom appointment and let our rug experts help you find the perfect size, style, and design for your space. Shop our online rug inventory before you come in to get an idea of some of the rugs we have available.
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Custom Rug or Carpet Fabrication

Have a specific vision in mind? Our custom rug and carpet fabrication services allow you to design a one-of-a-kind piece tailored to your exact specifications. Choose your materials, colors, patterns, pile height, and shape. We also create custom logo rugs and carpets for businesses. From unique shapes to branded designs, we can bring almost any concept to life.
Schedule today and let us help create your dream rug.
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