Rug Cleaning Services
Arizona’s Most Trusted Rug Cleaning Experts
Museum-grade care, white-glove pickup and delivery, and over 75 years of experience restoring and cleaning all rug types. Rug stain & odor experts on-site. Tailored cleaning process based on your individual rug. You can drop off your rugs to receive a discount, or take advantage of our white glove pickup & delivery service.
Modern Computerized Digital Rug & Order Tracking System
At McFarlands Carpet Service, we’re redefining the rug cleaning experience in Arizona with cutting-edge, one-of-a-kind technology you won’t find anywhere else. Our fully computerized, cloud-based rug tracking system sets us apart from every other rug cleaning company in Arizona. From the moment your rug arrives, it’s assigned a unique barcode tag that’s scanned and updated in real-time as it passes through each specialized department—rug dusting, deep washing, drying, edging, and more. Every detail, from rug size and rug type to before and after photos, is digitally recorded and accessible throughout the process.
What does this mean for you? Instant, real-time updates delivered straight to your phone or computer, so you’ll always know exactly where your rug is and what services have been completed. And when your rug is ready for pickup or delivery, you’re automatically notified. No other rug cleaning service in Arizona offers this level of automation, precision, and customer communication. At McFarlands, we’ve combined traditional care with modern technology to deliver premium rug cleaning services that simply can’t be matched.
- Trusted by Museums & Collectors
- Top Rated by Customers
- Over 75+ Years of Experience
- Family Owned & Operated
- Licensed, Bonded & Insured
- Better Business Bureau A+ Rated
Just a Few Benefits
Thorough Rug Inspection & Evaluation
Each rug is carefully evaluated, and a customized cleaning process is designed to suit its unique age, condition, fiber type, and construction
Pet Odor & Stain Removal Specialists
We eliminate even tough, deep-set stains & odors through our proprietary process. Cleaning services include rug conditioner & odor removal
Free Rug Wrapping for Transport
We wrap each rug we service in industrial-weight clear plastic wrap to protect it during transport. This helps protect it from moisture, dirt, oils, or staining
Antique & Delicate Rug Experts
Trusted by museums, high-end collectors, and fine establishments nationally. You can trust us with cleaning your treasured rugs as if they were our own
Our Rug Cleaning Process
Not every rug will go through the exact same cleaning process outlined below. Each rug is unique, and factors such as age, fiber type, construction, condition, and level of soiling determine the most appropriate cleaning method. Some rugs may skip certain steps, require additional treatments, or follow an entirely different cleaning process altogether. Our rug cleaning experts carefully assess each rug and create a custom treatment plan tailored to its specific needs.
STEP 1
Initial Inspection
Rugs are carefully measured, inspected, and photographed to document any stains, damage, or special treatment needs. Each rug receives a custom cleaning strategy designed by our experienced rug care professional. All details are entered into a computerized system and assigned a unique barcode, allowing each department to track the rug’s progress and update its service record in real-time.
STEP 2
Rug Dusting
The rug is placed in a specialized dusting machine that gently tumbles it to remove dry contaminants such as sand, dust, dirt, allergens, and debris trapped deep within the fibers. This process is essential for loosening and removing particles that regular vacuuming cannot reach, ensuring a more effective and thorough cleaning in the next stages.
STEP 3
Pre-Rinsing
The rug is thoroughly saturated and flushed with clean water to rinse away surface grime, loose dirt, and remaining contaminants. This step helps to loosen embedded soils and prepares the rug for deeper, more effective cleaning in the next stage of the process.
STEP 4
Machine Washing
The rug is placed in a state-of-the-art industrial washing machine designed specifically for area rugs. Using water, specialized soaps, and proprietary cleaning agents, the machine gently agitates the rug to break down and remove embedded soil, sand, and contaminants—much like a washing machine does for clothing, but with a process tailored to protect delicate rug fibers and construction.
STEP 5
Stain & Dye Bleed Treatment
Rugs with tough stains, odors, or dye bleed issues receive targeted treatment using proprietary, specialized solutions. These carefully formulated products help break down stubborn contaminants and stabilize migrating dyes, ensuring the rug is both clean and visually restored without compromising its color or integrity.
STEP 6
Machine Scrubbing
Using an industrial floor scrubber with rotating brushes, our technicians deep-clean the rug with a blend of water, detergent, and other specialized cleaning agents. Multiple passes are made on both sides of the rug to effectively remove embedded soil, stains, oils, and other contaminants, ensuring a thorough and even clean.
STEP 7
Power Washing
The rug undergoes a high-pressure power washing using a combination of steam, water, and detergents. This process blasts away any remaining dirt, grime, and cleaning residues, reaching deep into the fibers to ensure a final, thorough rinse and deep clean.
STEP 8
Rug Conditioner & Deodorizer
A specialized liquid fiber conditioner is applied to restore the rug’s softness and flexibility, while a powerful industrial-grade deodorizer eliminates any lingering odors trapped within the fibers. This treatment bonds to the rug fibers, leaving them feeling supple and fresh with a clean scent that lasts well beyond the cleaning process.
STEP 9
Flush Rinse
The rug is thoroughly rinsed using a high-flow hose that floods it with cold, clean water. This deep flush is performed on both sides of the rug to remove any remaining cleaning agents, soil, or residues, ensuring the rug is completely clean and ready for the drying process.
STEP 10
Initial Water Extraction
Using a specialized tool resembling a large squeegee, the technician removes excess water and residual contaminants from the rug. A continuous stream of clean water flows over and beneath the rug as the technician carefully squeegees it, flushing out remaining soils. This process is repeated until the water runs completely clear, ensuring the rug is thoroughly rinsed and ready for final extraction and drying.
STEP 11
Power Rinse
A high-pressure steam wand is used to perform a final power rinse, blasting away any remaining soaps, detergents, or residues from the rug fibers. This step also fully resaturates the rug, preparing it for the next stage—compression extraction.
STEP 12
Compression Water Extraction
The rug is fed through a powerful roller extraction machine that compresses and removes over 98% of the moisture from the fibers. This step significantly reduces drying time and prepares the rug for the final drying phase in a controlled environment.
STEP 13
Temperature Controlled Drying
Rugs are hung on drying bars and mechanically lifted into a sealed, temperature-controlled dry room equipped with powerful industrial heaters. Throughout the drying period—lasting several hours to overnight—both room temperature and rug moisture levels are closely monitored to ensure safe and complete drying. Once the cleaning manager confirms the rugs are fully dry, they move on to the next stage of the process.
STEP 14
Final Cleaning Inspection
An experienced cleaning manager inspects each rug to ensure it meets McFarlands’ high standards. If any issues remain, the rug is often sent back to Step 3 for a full re-cleaning—sometimes repeated multiple times—until no further improvement is possible. Only then does it move to the next stage.
STEP 15
Moth Prevention & Rug Protectant
If requested, a technician applies a specialized moth-deterrent treatment and/or a protective fiber coating to the rug. These solutions help guard against future moth infestations, stains, and general wear, extending the rug’s life and reducing the need for frequent professional cleanings.
STEP 16
Brushing & Fringe Treatment
A technician carefully brushes the rug to align the nap and remove any remaining lint or debris. Special attention is given to the fringe, with each strand combed or brushed to separate and restore its clean, finished appearance.
STEP 17
Rug Wrapping
The rug is carefully rolled and placed on an industrial wrapping machine, where technicians wrap it in protective cellophane. This wrapping shields the rug from dirt, moisture, stains, and damage during transport. Long-term storage wrapping options are also available upon request.
STEP 18
Automatic Customer Notification
The rug is carefully rolled and placed on an industrial wrapping machine, where technicians wrap it in protective cellophane. This wrapping shields the rug from dirt, moisture, stains, and damage during transport. Long-term storage wrapping options are also available upon request.
END RESULT
Happy Lifetime Customer
At the heart of our business is a deep commitment to customer satisfaction. We go above and beyond to ensure every client enjoys a seamless, stress-free experience from start to finish. Whether it’s restoring the beauty of your favorite rug or providing attentive, personalized service, our goal is to exceed expectations every time. We believe that once you’ve experienced our expert rug cleaning and exceptional care, you’ll not only become a lifelong customer—you’ll want to share the experience with your friends, family, and neighbors too. Your trust means everything to us, and we work tirelessly to earn it with every visit.
Animal Skin, Hide & Leather Rug & Upholstery Cleaning
Give your natural hide or leather rug the expert care it deserves
At McFarland’s Carpet Service, we specialize in professional cleaning for animal skin rugs, including hair-on hides, fur, suede, and leather upholstery & rugs. These unique pieces require delicate, hands-on care to preserve their texture, natural oils, and rich appearance — and that’s exactly what our trained rug technicians provide.
Each rug is cleaned by hand using pH-balanced, moisture-controlled cleaning solutions that are safe for natural fibers and finishes. We carefully condition, brush, and restore softness without harsh chemicals or submersion methods that could cause cracking or discoloration.
If your hide rug feels stiff, has odor or discoloration, or has been exposed to pets or spills, it may be time for a professional refresh.
Common Types We Clean:
• Cowhide Rugs
• Sheepskin & Reindeer Hides
• Fur Throws & Pelts
• Suede & Leather Accent Rugs
Case In Point
There’s Our Competitions Rug Cleaning & Stain Removal…
…And Then There’s
OUR RUG CLEANING
& STAIN REMOVAL
Watch the Incredible Transformation of a Stained Area Rug – A True Deep Cleaning Success Story
In the rug cleaning videos below, you’ll see the step-by-step process our team used to restore a badly stained area rug brought to us after another rug cleaner failed to remove a large red drink stain. The customer had previously taken their rug to a local rug cleaning company, but the red dye stain remained—even after a full cleaning. Our professional rug cleaning experts went to work using advanced techniques to remove the stain, extract a surprising amount of embedded dirt and silt, and restore the rug to its original beauty. These videos show why we’re trusted for deep rug cleaning, stain removal, and area rug restoration. The results speak for themselves—and the customer couldn’t have been happier.
Protecting Your Rug Every Step of the Way
At McFarland’s Carpet Service, we take every precaution to ensure your rug is handled with the utmost care from start to finish. As part of our white glove service, every rug we clean or restore is professionally wrapped in heavy-duty plastic before delivery.
This protective wrapping shields your rug from moisture, dirt, and environmental contaminants during transport — helping to preserve the quality and cleanliness of your investment.
While this method is perfect for short-term protection, we always advise our customers to unroll and unwrap the rug as soon as possible after delivery. This allows the rug fibers to breathe naturally, helping prevent curling, mildew, or mold from forming during storage. If you’d like to store your rugs long-term, please call us and ask about our very affordable, professional long-term storage rug wrapping service.
It’s just one more way McFarland’s demonstrates our commitment to premium care, customer satisfaction, and attention to every detail.
rug pickup & delivery available
All rug cleaning pickup and delivery fees cover round-trip services and include moving small to medium-sized furniture to pick up the rug and place the rug back once services have been completed.
Rug Cleaning & Care FAQ's
Can you clean rare museum quality, heirloom, antique or silk rugs?
Yes, we specialize in cleaning museum-quality, heirloom, high-end, hand-knotted, and silk rugs. Each rug is unique, so the cleaning process is tailored to its specific needs. After a thorough inspection by our rug cleaning experts, we create a customized cleaning plan to ensure the best results while safeguarding your rug against damage.
How to you calculate the fee for rug cleaning?
Our prices are calculated based on the square footage of the rug, the material the rug is constructed from, and whether the rug is damaged or wet. We offer a $1.50 per square foot discount for customers who choose to drop their rugs off for cleaning vs. requiring pickup & delivery service.
Do you offer rug protectant or moth inhibitor?
For a nominal fee, we provide rug protection treatment and moth-inhibiting treatments to safeguard your valuable
rugs. Our protection treatment enhances stain resistance and extends the time between professional cleanings.
Additionally, our moth-proofing treatment helps prevent moth infestations, protecting your rugs from damage. If you are planning on storing your rugs long-term, we highly recommend both treatments before placing them in storage.
Is it OK to use oxygenated (oxy) cleaning products on my rugs?
NO! You should NEVER use oxygenated products on your rugs. Rug fibers can have a negative chemical reaction and the cleaning product will permanently bleach or whiten the rug. If you’re unsure about cleaning your rug yourself, we highly recommend you take it to a rug cleaning professional. Even if you choose a rug cleaner other than us.
How often should I clean my rugs?
Rugs over time accumulate a lot of nasty things like bacteria, dead skin cells, pollen, viruses, parasites, and potentially harmful bacteria like E. coli, Staphylococcus, and Salmonella can thrive in carpets, often due to foot traffic, food spills, and pet activity. Dirty rugs can be a health hazard. On average, carpets can contain up to 200,000 bacteria per square inch—exceeding the levels found on toilet seats. In homes with pets, the bacteria count can be even higher. How often you should clean them depends on several variable factors such as foot traffic volume, type of foot traffic, pets, amount of dust in the home, rug material, children, and location of rug (bathrooms & kitchens tend to get dirtier faster). We recommend cleaning your rugs every 12-18 months on average. If you have other contributing factors such as high-traffic areas, pets, etc., we recommend more frequent cleaning between 9-12 months.
We adopted a new puppy and he’s not potty trained yet. Can you sanitize our rug and get out pet stains and odor?
Yes. We use a proprietary multi-stage cleaning process that sanitizes, conditions, and deodorizes your rugs. We also use a professional stain removal process to remove any residual stains.
How often should I vacuum my rug?
Vacuum regularly (at least once a week for low-traffic areas; more often for high-traffic zones).
Can I machine-wash my rug?
Only small, lightweight rugs (e.g., cotton or synthetic) labeled "machine washable" can be safely machine-washed. Avoid washing wool, silk, or hand-knotted rugs this way.
How do I remove dust and allergens from my rug?
Vacuum thoroughly and shake the rug outdoors if possible. Consider using a HEPA filter vacuum or professional cleaning for deeper allergen removal.
How do I fix a rug damaged by water or flooding?
Remove the rug immediately to dry. Use a wet-dry vacuum to siphon as much water out of the rug fibers as possible. Lay it flat and use fans or a dehumidifier to speed up drying. Reach out to us to have the rug professionally cleaned.
How do I prevent pet hair from sticking to my rug?
Use a vacuum with a brush attachment designed for pet hair. Rubber brooms or lint rollers are also effective for manual removal.
How do I keep my rug from shedding?
Some shedding is normal for new rugs, especially wool. Vacuum gently with a brushless attachment. Avoid over-vacuuming and choose high-quality rugs to minimize shedding.
How do I protect my rug from moths?
Regularly clean the rug and use moth deterrents like cedar blocks, Have your rugs moth-proof or VECTRA treated after each cleaning.
How do I repair frayed edges on a rug?
Small frays can be trimmed and sealed with fabric glue. For extensive damage, consult a professional rug repair service.
How do I deal with curled edges on my rug?
Flatten curled edges by dampening them slightly and placing heavy books or furniture on top until they settle.
Is it OK to leave my cleaned rug in the cellophane wrapper and store it?
No, we do our best to remove all moisture from a rug after cleaning but inevitably some moisture sometimes remains. This moisture can cause mold on the rug if the rug is not unrolled and allowed to breathe. We recommend you unwrap your cleaned rug within a couple of days of getting it back home. If this isn’t possible, store the wrapped rug in a cool, dry location until it can be unwrapped. If
you need to store your rug long-term, we recommend you purchase our long-term storage rug wrapping service.
What vacuum settings should I use for rugs?
Use a lower suction setting for delicate rugs and avoid vacuums with beater bars on shag or high pile rugs.
Should I vacuum the back of the rug?
Yes, vacuum the rug's underside every few months to remove trapped dirt and debris.
Should I vacuum my rugs fringe?
No, the fringe may become lodged in the vacuum or the vacuum may rip the fringe from the rug. Fringe should only be professionally cleaned to avoid damaging the rug.
Can I air-dry my rug outside?
Yes, but avoid direct sunlight for long periods to prevent fading. Place the rug flat to avoid warping.
How can I protect rugs from future pet accidents?
Place rugs in less accessible areas or use pet-friendly stain-resistant rugs. If the pet is still receiving house training, roll up the rug and store it until house training is over.
What's the turn-around time to have my rugs serviced?
The amount of time to get your rugs serviced depends on several factors including the type of services you have requested, the number of services being completed on a rug, and the condition of the rug (some rugs require re-treatment) just to name a few. We always strive to complete rug services promptly but we refuse to skip on quality for the sake of expediency. For some services, we offer a "Rush" option for an additional small fee that can reduce the turn-around time if you must have your rugs returned by a specific date. Our average turn-around times are below but in some cases, the amount of time needed may be slightly longer or shorter than the average.
- Cleaning & Protection/Moth Proofing: 1 - 2 Weeks
- Machine Rug Binding, Serging & Fringing: 3 days - 1 week
- Custom Rug Pad: Same day - 3 days
- Custom Machine Rug Fabrication: 1 day - 1 week
- Rug Backing: 1 day - 3 days
- Custom Hand-Knotted/Woven Repair/Restoration/Sanjiri: 1 week - 2 months
- Rug Pickup & Delivery Service: Can usually be scheduled within 3 days of receiving a request
- At-Home Rug/Upholstery Cleaning: 3 days to 1 week of receiving a request
- Rug Appraisal: 3 days - 1 week
- Rug Shearing: 1 day - 1 week
- Carpet Cove Base - 1 day - 1 week
- Long-Term Storage Wrapping: 1 day - 3 days
- Custom Rug Sleeve - 1 day - 1 week
- Leather Strapping: 1 day - 1 week
- Other custom services: Please call us at (602) 244-9329
Phoenix Area Rug Cleaning Experts Who Help You Understand Your Rug
Complimentary Verbal Rug Evaluations Available With Any Professional Rug Cleaning Service
At McFarland’s Carpet Service, we do more than clean rugs — we help you understand the craftsmanship, materials, and unique characteristics behind them.
With any paid professional rug cleaning service, customers can request a complimentary verbal rug evaluation from our experienced rug specialists. Simply ask during drop-off or when we pick up your rugs from your home.
Whether you own a Persian rug, Oriental rug, wool rug, handmade rug, antique rug, or specialty area rug, we can provide insight into your rug’s construction, fibers, condition, and care requirements.
What You’ll Learn About Your Rug:
Geographic Origin
Estimated Age
Fiber & Materials
Construction
Estimated Value
Care Recommendations
Honest, Transparent Service - No Upfront Payments
At McFarland’s Carpet Service, we believe that great service should speak for itself. That’s why we never collect payment until your rug services are fully completed and you’re completely satisfied with the results.
From start to finish, our goal is your total peace of mind. Whether you’re purchasing a custom-cut rug pad, having new rug backing installed, or restoring a cherished heirloom rug, you can trust that our team won’t ask for payment until your rug is back in your hands and you’re happy with how it looks and feels.
We Always Strive to Provide the Best Rug Service Available
Protect your floors and extend the life of your rug with our custom-cut rug pads. We carry:
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Rug Stop and Wonderlock pads
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Moth-proofing and rug protection treatments
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Long-term rug storage wrapping services
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Rug backing addition or replacement services are available for tufted or backed rugs
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rug repair & restoration
In search of expert rug repair or professional rug restoration services? As Arizona’s most experienced and longest-standing business in the field, we provide unparalleled craftsmanship to bring your cherished rugs back to life. Whether you own machine-made rugs, intricate hand-wovens like Navajo rugs, or precious hand-knotted pieces including Persian, antique, and collectible rugs, our specialists handle them all with meticulous care.
Our reputation for superior rug repair and restoration is why museums, businesses, and discerning collectors trust us with their valuable textiles. Don’t let damage diminish the beauty or value of your rugs. For professional, lasting results, contact us today to discuss your rug repair and restoration needs!
Is Your Rug Looking a Little Worn Out?
Does It Have Pulls and Snags?
We Offer Professional Rug Shearing Services
Is your rug starting to look worn, with snags, pulls, or loose threads standing out? These common issues can be caused by everything from pet nails and high heels to vacuum brushes, heavy furniture, and everyday foot traffic. McFarlands Carpet Service offers expert rug shearing—a meticulous process that removes surface imperfections and restores your rug’s original, like-new appearance. Using a specialized power shearing tool, our skilled technicians carefully trim uneven fibers and fuzzing, leaving a clean, even surface that enhances both the look and feel of your rug.
This affordable service is ideal for refreshing high-traffic rugs or salvaging rugs that have been damaged by common wear-and-tear. Whether it’s an heirloom oriental or a contemporary area rug, shearing revives the pile and gives it a crisp, uniform texture—without harming the underlying fibers. Watch the video below to see how this simple yet effective process can breathe new life into your rug.